Partner With AtLink
For Seamless
Service Desk Support

Scalable, Reliable, and Cost-Effective IT Help Desk Solutions

AtLink's white-label Service Desk provides expert technical support under your brand, helping MSPs deliver excellence while reducing workloads.

Comprehensive White Label
Service Desk Support

Your service desk is the frontline of your business. Every interaction shapes your client relationships, making technical expertise and responsiveness crucial. AtLink’s fully managed White-Label Service Desk ensures your customers receive prompt, professional IT support while you focus on growing your business.

With a strong emphasis on First Contact Resolution (FCR), we diagnose and resolve issues swiftly, minimizing disruptions and maximizing efficiency. Our team acts as an extension of yours—solving technical problems, restoring functionality, and ensuring smooth day-to-day operations.

How It Works...

Customer Facing IT Support

Behind The Scenes Remote Monitoring

IT Help Desk Support, troubleshooting issues over the phone.

3rd line technical experts managing remote monitoring and remediation of alerts.

Enhance Your MSP Capabilities

Monitoring, Triage And Notification

Call escalation and password resets

RMM Monitoring And Management

Third-party vendor management

Incident And Problem Management

Software updates and installation

Patch Management

User account creation

Third-Party Vendor Coordination

Root Cause Analysis (RSA)

Service Request Resolution

Remote remediation

Why Choose AtLink?

AtLink’s White-Label Service Desk operates as an extension of your business, managing your
clients' IT infrastructure while you focus on growth.

Secure Daily Technical Support

Secure Daily Technical Support

Our Service Desk operates daily. Our highly skilled 3rd line engineers, ensuring your service levels remain high and your customers happy.
Focus On What Matters

Focus On What Matters

Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.
Peace Of Mind

Peace Of Mind

Gain complete peace of mind knowing that a highly trained team are on hand when your clients need it most, ensuring your service levels remain high and your customers happy.
AWS certified
CertiProf
CISM
CISSP
fortinet
cloud certified engineer
AWS certified
CertiProf
CISM
CISSP
fortinet
cloud certified engineer